Frequently Asked Questions

You can schedule a tour right on the website by clicking Schedule a Tour and choosing a date and time that works for you. If you prefer, you can also call (202) 795-3497, email [email protected], or submit a contact form and the leasing team will help set it up. Please bring a valid government-issued photo ID when you arrive.

Yes

Applicants must collectively have verifiable income in an amount not less than 3 times applicants portion’ of the rental rate.

GUARANTORS: If a guarantor is needed, he/she must meet the entire qualifying criteria as presented above. All guarantors must have a verifiable source of income in an amount not less than 3 times the rental rate

INCOME: Applicants must collectively have verifiable income in an amount not less than 3 times applicants’ portion of the rental rate.

CREDIT HISTORY: We obtain a credit report on each applicant for purposes directly relevant to fitness as a tenant. Our credit reporting agency evaluates credit (which may include rent payment history) as an indicator of future rent payment performance. An unsatisfactory or insuficient finding may, subject to applicable law, result in the requirement of a guarantor or denial. Applicants are responsible for ensuring their credit history is accurate.

Application fees, including the amount, refundability, and payment details, are outlined in the Community Cost Guide on the Floor Plans page.

Security deposit details are listed in the Community Cost Guide on the Floor Plans page.

Our amenity and pet fees are listed in the Community Cost Guide.

Utility inclusions are outlined in the Community Cost Guide on the Floor Plans page.

Resident-paid utilities are outlined in the Community Cost Guide on the Floor Plans page.

Parking availability and monthly rates are detailed in the Community Cost Guide on the Floor Plans page.

Pet deposits, one-time fees, and monthly pet rent are listed in the Community Cost Guide on the Floor Plans page.

Rent due dates and accepted payment methods are outlined during the leasing and resident onboarding process.

Varies by applicant.

Applications can be completed online. Click Apply Now on the website and follow the steps in the application portal. If you need assistance, contact the leasing team directly.

Renters insurance requirements are outlined during the application and leasing process.

Lease term options vary by availability and may include standard 12-month, 15-month longer, or flexible lease terms.

Move-in requirements typically include a valid photo ID, proof of renters insurance (if required), first payment, and completion of any move-in scheduling or elevator reservations, where applicable.

We can provide information about furniture rental options.

The property does not permit subletting, replacement of tenant, or assignment except with the express prior written consent of the Landlord.

No smoking is permitted within 25 feet of property.

No less than 60 days’ notice must be provided in writing to the management office.

fitness center, pool, rooftop with grills, parking, 24-hour concierge, guest suite, lone star market on site.

Yes

Select amenity spaces may be available to reserve for private events. Availability, reservation procedures, and any associated costs are managed by the on-site team.

All of our common areas and outdoor amenities feature Wi-Fi.

Yoga Studio.

Yes, we are proud to offer a stunning, fully furnished one-bedroom and den that offers visiting family and friends a comfortable, private place to stay. The suite features a separate bedroom, a versatile den, a welcoming living area, a fully equipped kitchen, and a private bathroom. Thoughtfully appointed furnishings and refined finishes make it easy to settle in and feel at home, with convenient access to the building’s amenities.

Yes

Underground parking is available.

Parking is managed by U Street Parkamerica.

Yes

For guest suite availability, reservation details, and nightly rates, please contact the leasing team directly by phone or email.

For guest suite availability, reservation details, and nightly rates, please contact the leasing team directly by phone or email.

Public Parking is located at 870 9th Street NW, Washington DC 20001.

Controlled access fob, Butterfly MX, and 24-hour concierge.

We offer 24-hour concierge services.

Yes

The Apartments at CityCenter may have apartments with accessible or barrier-free features for renters with disabilities. These features can vary by apartment and may include easier entryways, wider doorways, or other accessibility improvements.

Availability changes based on which apartments are currently open. Contact the leasing team to discuss your specific needs, learn about available features, and ask about reasonable accommodations.

Hines is committed to making the community accessible for people with disabilities. If you need a reasonable change to an apartment, community area, service, or policy because of a disability, you may ask the leasing team for an accommodation or modification. Hines will review the request and provide assistance as required by fair housing law.

Yes

<span data-path-to-node=”24,4,2,0″>Amenities and common areas are designed to be accessible in accordance with applicable accessibility requirements.</span>

Accessible parking spaces are provided in accordance with applicable accessibility requirements.

Yes

No breed restrictions.

2

Service animals are permitted as required by applicable law and are not subject to pet fees, deposits, or restrictions.

Emotional support animal requests are reviewed in accordance with applicable fair housing laws. Documentation may be required as part of the review process.

Rooftop Sky Bark.

Rooftop Sky Bark.

Downtown DC.

Del Frisco, Seven Reasons, Conrad Hotel, Gucci, Dior, and Hermes.

Franklin Park and the National Mall.

Capital One Arena, The National Gallery of Art, Chinatown, and Smithsonian Museum.

We are located minutes from Howard University, Georgetown University Law School, and George Washington University.

We are a 5-minute walk from Gallery Place and Metro Center Metro Stations and just minutes from Union Station Amtrak and DCA.

Maintenance requests can be submitted through the resident portal or by contacting the management office directly.

Yes, we offer dynamic resident events including happy hours, yoga classes, book clubs and more.

n/a

We have 24-hour concierge service as well as two Amazon Hubs on-site.

We offer a full-service business center with conference room, outdoor terrace, printing and private phone booths.